MobilityCosta – Return, Cancellation & Warranty Policy
(Applicable to rentals and sales of personal mobility equipment)
At MobilityCosta, we are committed to providing mobility solutions with integrity, transparency, and professionalism. Due to the nature of our products—both rented and sold—and the requirements of hygiene, logistics, and safety, our return and cancellation policies differ depending on whether you are renting or purchasing an item.
1. SALES – Purchase of Electric Wheelchairs and Mobility Equipment
Cancellation Before Delivery
If you wish to cancel a purchase before the item has been delivered, you may request a cancellation and refund, provided that the delivery has not yet taken place.
In such cases, MobilityCosta will refund the amount paid, minus the actual costs incurred in the preparation and handling of your order. These may include:
- Shipping and delivery charges
- Transport insurance
- Administrative and payment processing fees
These costs typically range between €80 and €120, depending on your location and the size of the product.
Refunds will be issued using the original payment method, and only once cancellation is confirmed by our team in writing.
No Returns After Delivery
Once the order has been delivered and received by the customer, no returns or refunds will be accepted. This is due to the fact that the products we sell—such as electric wheelchairs and powerchairs—are classified as personal medical equipment and, once used or unsealed, they cannot be returned for hygiene and regulatory reasons.
Warranty Coverage
If the delivered product is defective or suffers a technical issue not caused by misuse or accidental damage, it may be eligible for repair or replacement under the manufacturer’s warranty.
Please contact our team with your order reference and details of the issue. Warranty claims are processed according to the terms of the manufacturer and may require inspection or documentation.
2. RENTALS – Temporary Use of Equipment
Free Cancellation (24h Before Delivery)
Customers may cancel a rental reservation up to 24 hours before the scheduled delivery time, with no penalty. Cancellations must be submitted in writing via email or phone and must be confirmed by our support team.
Once the cancellation is confirmed, the full rental amount will be refunded.
No Refunds Within 24h of Delivery
If the cancellation request is received less than 24 hours before the scheduled delivery, the rental will be considered confirmed and non-refundable. This is due to the logistical preparation involved, including equipment cleaning, scheduling, and transportation.
No Returns After Delivery
Once the rental equipment has been delivered to the customer, no refunds or returns will be accepted. Customers are responsible for the proper use and care of the equipment during the rental period.
In case of malfunction during the rental, please contact us immediately so we can assist you and provide a replacement if needed.
General Notes
- All cancellations must be confirmed by MobilityCosta to be considered valid.
- We reserve the right to deduct applicable charges as outlined above.
- Refunds are processed within 5–10 business days.
- Warranty does not cover misuse, physical damage, or unauthorized modifications.
Questions or Assistance?
If you have any questions about this policy or need help with a specific order, please contact our support team before placing or cancelling your order.